One of the things that annoys me mildly is having rung a telephone help line and picked my way carefully through the myriad button pressing options to get to the point where I can talk to a human being, is to discover that the helpline is experiencing unusually high demand.  Since this occurs at whatever time of day or night I ring I am tempted to think that it is a fib.

So congratulations to HMRC who run their operation so well that even at 10.00 on a weekday morning they are not experiencing unusually high demand and not all of their operators are busy.  It makes the business of paying income tax that bit less painful.